OFFICER (SYSTEM SUPPORT) – INFORMATION TECHNOLOGY DEPARTMENT
Sumitomo Mitsui Banking Corporatio
- Company Industries:Banking
Job Information
- Post Date:2020-04-01
- Career Level:Middle
- Location:Not Specified
- Yr(s) of Exp:3 years
- Qualification:Non-Degree Tertiary
- Salary:Posted on 17 Mar 2020
- Employment Type:Full Time, Permanent
- Job Function:Technical / Functional Consulting
Job Description
Job Duties & Responsibilities:
- Perform helpdesk service and handle user enquiries; Provide 1st tier technical support including troubleshooting, incident and problem identification, resolution and escalation
- Handle User ID administration; Undertake system testing and installation, ensure smooth operation on servers, server room, IT infrastructure and trading systems
- Handle general administrative duties, IT asset inventory control and report printing
- Develop and maintain system documentation
- Liaise with internal users and external vendor on IT project implementation
- Handle ad-hoc duties as assigned
Requirements:
- Degree/Higher Diploma Holder in IT or related discipline
- Minimum 3 years' working experience in service desk and system support
- Familiar with Microsoft Windows, Office 365 Applications, Blackberry Work and common desktop applications
- Hands on experience in PC Virtualization technology such as Citrix, VMware Horizon and supporting experience in trading systems, such as Refinitiv, Bloomberg is preferred
- Certified MCITP, CCNA, ITIL is an advantage
- Customer-orientated, a team player with good communication and interpersonal skills
- Proactive, Independent, self-driven and eager to learn
- Good command of English and Cantonese, knowledge of Mandarin is an advantage
Please apply with detailed resume stating
latest and expected salary to
The Human Resources Department, 8/F, One International Finance Centre, 1 Harbour View Street, Central, Hong Kong or by fax to 2206 2962 (confidential fax no.) or by clicking “Apply Now”.
Application details will be used only for recruitment purposes, and will be destroyed after 1 year. Applicants may request access to, and correction of, personal data in relation
to their applications by written request to our Head of Human Resources. Applicants not contacted after 6 weeks may consider their applications unsuccessful.
Company Info
Sumitomo Mitsui Banking Corporation (三井住友銀行) (incorporated in Japan with limited liability)is one of the major international banks and a leading arranger of specialized financial products worldwide. We now seek high calibre individuals with long-term career objectives to apply for the following position:
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