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CUSTOMER RELATIONS EXECUTIVE

Harvey Nichols (Hong Kong) Limited

  • Company Industries:Wholesale / Retail

Job Information

  • Post Date:2014-03-14
  • Career Level:Entry Level
  • Location:Central & Western Area
  • Yr(s) of Exp:1 years
  • Qualification:School Certificate
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Supervisor/Officer  Retail Sales  Others  

Job Description

Responsibilities

  • Handling customer enquiries and complaints;
  • Provide professional quality customer services via handling inbound and outbound calls;
  • Support Customer Reations administrative duties;
  • Prepare Customer Reations related reports.

Requirements

  • Post-secondary graduates with at least 1 year's working experience;
  • Hospitality working experience from retail, hotel or airline industries preferred;
  • Detail-minded, positive and proactive working attitude with strong customer service mindset; 
  • Good command of both spoken and written English and Chinese (Mandarin);
  • Strong numerical and computer skills and Chinese word processing; 
  • Shift duty required.

We offer:

  • Excellent career prospects
  • Competitive pay
  • 6-7 days off per month
  • 17 Public Holidays
  • Rewarding commission
  • Incentive schemes
  • Various allowances
  • Attendance bonus
  • Medical benefits
  • Comprehensive training

We offer excellent career prospects, competitive salary and fringe benefits to the right candidate.  Please apply in strict confidence by sending personal resume together with salary expected and date available to: careers@harveynichols.com.hk

* All personal data collected will be used for recruitment purposes only.

Company Info

HARVEY NICHOLS HONG KONG is an upscale luxury fashion destination where our concept of leading trends, unparalleled and exclusive selection of international brands has made us the leader and the place to be for all fashion lovers in Hong Kong.  HARVEY NICHOLS stores situated in 13 major cities around the world like London, Dubai and Istanbul.

At HARVEY NICHOLS we are proud to say that our success is the result of the valuable contribution of all our employees, through their attitude, skills, knowledge and expertise.  We rely on a high level of personal and professional standards to deliver the quality of service that our customers expect and to maintain the excellent reputation of our brand.   

In return, we aim to provide employees with a positive, energetic and supportive working environment, in line with our ‘Excellent Customer Service’ philosophy and ways of working. 

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