Key Responsibilities

Reporting to the Director of Operations, the incumbent will:

• head a team of staff in inquiry handling, complaint handling, direct and supervise complaint investigations
• investigate complicated complaint cases and perform regulatory and compliance functions / activities under the Estate Agents Ordinance
• regularly review and improve complaint handling procedures
• manage the daily operations of the Complaints Section
• compile and analyze statistical reports on nature and trend of complaints
• conduct staff training and development activities
• deliver seminars for estate agency practitioners and the public, where necessary
• perform other duties as assigned by the senior management

Requirements

• A qualified solicitor or barrister with at least 5 years of post-qualification experience in real estate and/or litigation practice in Hong Kong, with 3 years at supervisory level
• Alternatively, a recognized university degree, with at least 7 years relevant legal experience, of which 4 years at supervisory level
• Solid experience in complaint investigation, litigation and disciplinary proceedings
• Ample experience in the real estate market operations, property transactions, conveyancing and tenancy matters
• Excellent command of written and spoken English and Chinese
• A team player with strong communication, problem-solving, and interpersonal skills; possessing an inquisitorial mindset and ability to work independently and under pressure

Terms of Appointment
Competitive remuneration package commensurate with the selected candidate’s qualifications and experience will be offered. The appointee will initially be offered a 3-year contract, subject to renewal upon satisfactory performance and the service needs of the Authority.

Application Procedure
Applications with full resume indicating your current and expected salaries and your public examination results should be sent to: Human Resources Section, Estate Agents Authority, Room 4801, 48/F, Hopewell Centre, 183 Queen’s Road East, Wanchai, Hong Kong or by clicking "Apply Now" not later than 30 March 2020. Please mark “Private and Confidential” on the envelope.

Candidates who are not invited to attend an interview within 6 weeks from the closing date may assume their applications unsuccessful. Applications may be considered for other suitable positions within the Authority. All applications will be treated in strict confidence. Personal data provided in the applications will only be used for recruitment-related purposes. All information on non-shortlisted applicants will be destroyed after 6 months.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER