Responsibilities:

• Develop and execute business process improvement strategies around complex business initiatives by utilising proven methodologies and techniques
• Align process improvement initiatives with business needs by understanding objectives and strategy of affected departments (including Policy Admin, UW and Claims) to ensure projects are timely, cost-efficient and within scope of objectives
• Ensure long term effectiveness of process improvements by establishing, monitoring and evaluating key performance indicators and developing best practices and procedures to align with established business objectives
• Analyse and improve current processes by establishing and evaluating metrics and identifying gaps to recommend opportunities for translating department strategy into actionable project plans
• Identify and recommend business re-engineering plans by leveraging technology to achieve business process automation including RPA, Chatbot, OCR, Machine Learning, etc.
• Deliver ongoing and final project reports by reviewing key performance indicators, summarizing information and communicating to key stakeholders to inform on effectiveness and share opportunities for continuous improvement
• Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
• Contribute to a positive environment by demonstrating cultural expectations and guiding leaders to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Requirements:

• At least 5 years’ experience in executing business process improvement initiatives including but not limited to end-to-end project lifecycle management, business process management, business process automation and operational excellence
• Experience working on enterprise-wide initiatives for complex, global organizations at regional scale
• Insurance industry knowledge (e.g. claims, policy admin, insurance systems and general insurance products)
• Knowledge of project management skills and use of project management practices, tools & methodologies
• Understand the latest technology for business process automation
• Qualification of Agile, Six Sigma Black Belt, Lean or PMP is an advantage

Only shortlisted candidates will be notified. All data collected will be treated in strict confidentiality and used for recruitment purpose only. Personal data of unsuccessful applicants will be destroyed within 24 months from the date of receipt.

For other opportunities, please visit our Careers Website at https://www.qbe.com/hk/en/careers

For more information about QBE Insurance Group and QBE Asia, please visit our websites below:  

QBE Insurance Group - https://www.group.qbe.com/

QBE Asia

Hong Kong - https://www.qbe.com/hk

Singapore - https://www.qbe.com/sg

Malaysia - https://www.qbe.com/my

Vietnam - https://www.qbe.com/vn

Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.