Assistant Officer – Pension Administration

Job Description:

• Perform checking on other's team member's work and manage MPF scheme accounts assigned including to handle all processing and servicing transactions within service requirement and regulatory guidelines.
• Able to perform majority of processing transactions in an accurate and timely manner.
• Able to review majority processing transactions for working partner(s).
• Assist in process streamlining and service improvement projects or UAT etc.
• Assist in staff training and/or involves in job rotation where necessary.
• Handles majority enquiries from clients and escalate client issues or complaints in a timely manner.

Job Requirements:

• Form 7 and above
• 2-3 years working experience in pension industry
• Good PC skills in Word, Excel and Access
• Fast and accurate typing (English and Chinese)
• Fluent in English and Cantonese

Officer – Pension Administration

Job Description:

• Perform checking on other team members' work and manage assigned MPF scheme accounts within service requirement and regulatory guidelines.
• Able to make recommendations and execute process streamlining and service improvement initiatives
• Resolve enquiries from clients and escalate client issues or complaints in a timely manner.
• Coach and mentor junior employees within the team to achieve departmental goals
• Participate in ad-hoc projects if any

Job Requirements

• Form 7 and above
• 4 - 5 years working experience within pension industry
• Good communication skills in English & Cantonese
• Good problem solving skills with client-centric mindset
• Proficient in Word, Excel and Access