WHAT YOU'LL DO:

• Manage and steer Radica’s relationships with core clients;
• Identify, coordinate and drive development initiatives for existing client growth through Account Development Planning;
• Plan strategy with clients and internal teams to meet objectives of both parties;
• Cross sell of services to existing clients where opportunity exists – working with internal teams to increase exposure of our full product suite;
• Run regular client Business Reviews from agenda setting to leading the meetings, and support the process of this;
• Work with clients to know and understand their businesses, define and meet objectives, and work with operations team to track performance;
• Update and maintain client process documents, and general organisation of client collateral. Keep abreast of Radica’s full client list across all channels;
• Regularly solicit feedback from clients to ensure that our customers are happy with our products and services and serve as a customer advocate to help get customer issues resolved quickly.

WHAT BASIC QUALIFICATIONS YOU NEED TO GET:        

• Bachelor’s Degree or equivalent experience;
• Over 5 years' experiences as Sales in Media Agency/ IT company
• Minimum 5 years’ experience in Customer Success, Account Management, Professional Services, Management Consulting, or another client facing role;
• Experience in direct marketing/ CRM / data analytics/ cloud based technology sectors;
• Knowledge of Customer Success metrics, customer satisfaction, etc;
• Experience in working with complex, multi-divisional, multi-geographical customers;
• Deep understanding of value drivers in recurring revenue business models;
• Ability to create structure in ambiguous situations and design effective processes;
• Critical thinking, analysis, troubleshooting, and problem solving expertise;
• Ability to effectively prioritize and escalate customer issues;
• Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels.

WHAT YOU WILL LOVE ABOUT US:        

• Great Company Culture. Dynamic working environment. Rich gathering and team building
• Rest and Relaxation. Minimum 17 paid holidays, One-month Escape Leave
• Flexibility. Home office days, Flexible working hours
• Health Benefits. Medical Insurance, Health Check-up/ Dental allowance
• Radica University. Take the class, be equipped, get reimbursed
• Leisure. Club house facilities (Swimming Pool, Gym, Yoga just downstairs of our office!)       

~~~~   Data makes our life more beautiful ~~~~

 Data held by the company relating to employment applications will be kept confidential and used only for processing applications. Applications who are not contacted within 1 month may consider their applications unsuccessful.

All personal data of unsuccessful applicants will be retained for a maximum period of two years and may refer suitable applicants to other vacancies within the company.