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Collections Analyst (Finance Operations)

Dow Jones & Co

  • Company Industries:Media/Publishing/Printing

Job Information

  • Post Date:2020-04-02
  • Career Level:Middle
  • Location:Not Specified
  • Yr(s) of Exp:1 years
  • Qualification:Degree
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Credit Collection

Job Description

We are now seeking a high caliber candidate to fill the following vacancy in Hong Kong.

Collections Analyst (Finance Operation) – based in Hong Kong

This role will report to Collection Supervisor in Hong Kong.

Responsibilities:

  • Regular phone and email contact with assigned customers to build customer relationship and to ensure timely payment of invoices. Work with clients to request due and overdue payments and resolve payment issues. This is to be completed by achieving assigned collections and call quality targets.
  • Act in compliance with our goals and procedures as they pertain to collection activity, and specified Accounts Receivable goals. 
  • Perform a comprehensive and assigned collection strategy with customers who are past due in calls and emails.
  • Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status.
  • Escalate at-risk collection accounts to Management.
  • Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics.
  • Establish an effective and cooperative working relationship within the department and company. Communicate with internal staff regarding customer payments issues and provide resolution.

Requirements:

  • Degree holder in Business Administration, Finance, Accounting or related disciplines;
  • Fluent in English and Mandarin with good English and Chinese written skills.
  • Prior APAC collections experience is preferred, with 3 years relevant experience.
  • Maintain customer relations and customer service to all customers.
  • Develop a positive working relationship with customers and our internal sales team.
  • Fresh graduates with accounting experience are welcomed.
  • Candidates with less experience will be considered for a Junior Collection Analyst role.

Our Benefits

  • 15 days annual leave
  • Comprehensive insurance plan
  • Comprehensive parental leave plan
  • Competitive salary package

Dow Jones offers you an opportunity to work for one of the world's leading financial and business news companies. We invite interested candidates to submit a cover letter and detailed resume stating your qualifications, contact details and current and expected salary.

https://dowjones.wd1.myworkdayjobs.com/Dow_Jones_Career/job/Hong-Kong/Collection-Analyst_Job_Req_18664

Company Info

When you join Dow Jones, you become part of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, like The Wall Street Journal, Barron's, MarketWatch and DJX, our flagship news and analytics platform. Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent. We continually develop technology to transform information into insight and prosperity. From over 50 countries and in over a dozen languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.

http://www.dowjones.com/careers/

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