Responsibilities:

• Implement service and support plan for pre-sales and / or after-sales services;
• Supervise and lead a team of Service Engineers / staff to provide pre-sales and after-sales services to customers;
• Collect and maintain customer voice for service and business development;
• Handle complaints and solicit customer’s feedback to improve service quality;
• Organize training to internal and external customers;
• Analyze statistical service data for service enhancement and improvement, and conduct case investigation;
• Monitor the performance of team members in order to maintain customer satisfaction;

Requirements:

• Higher Diploma holder in Computer Science /  Electronic Engineering or related Disciplines;
• 5 - 7 years relevant working experience with 2 - 3 years in supervisory level is preferred;
• Practical experience in basic colour management and digital printing in office automation industry will be advantage;
• Strong ability in designing, describing, and managing the solution engineering;
• Excellent customer facing, communication and presentation skills;
• Good in writing and quantitative skills;
• Good command of written & spoken English, Cantonese and Mandarin.
  
  

We offer 5-day work week, competitive remuneration package and benefits to the right candidates.

Interested parties please apply with your full resume indicating EXPECTED SALARY in MS-WORD format.

All information provided will be treated in the strictest confidence and are used only for recruitment purposes. Personal data for unsuccessful applications will be destroyed after 3 months.