Summary:

We are currently seeking candidate as a Helpdesk Supportworking in Government Offices.The position will be responsible for providing routineuser / system support and to ensure the functions are operated efficiently.

Job Description:

• Responsible for answer end users’ enquires for various computer problem through telephone and email
• Provide remote and onsite support to end users, e.g. installation of computer
• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
• Escalate unresolved cases to relevant second level support team and external service providers
• Assist the team in supporting and upgrading end-users’ applications and hardware devices
• Technical Support for Desktop PCs – both Software and Hardware.
• To maintain and control inventory records of Computer IT assets, such as Servers, PC, Laptop, iPad, etc.
• Co-ordinate with external vendors on application software inquiries and maintenance
• Diagnose and perform repairs on Windows machines
• Prepare and configure new equipment for new employees and users

Job Requirement:

• Higher Diploma in Information Technology or equivalent
• 1 - 2 year working experience on IT Services or Engineering would be advantage
• Fresh graduate is welcomed
• Familiar with IBM Lotus Notes will be an advantage
• Candidates must be permanent residents of the Hong Kong Special Administrative Region at the time of appointment unless specified otherwise
• Good command of spoken & written English and Chinese

We welcome fresh graduate studentsand offer stable career progression. IT talented Candidates who also interested in supporting different fields of industry are welcome to join us!