As Program Coordinator, you are responsible for the preparation and day-to-day execution of loyalty programs in APAC. Together with the Program Manager, you work closely with our customers (retailers) and suppliers to achieve operational efficiency and customer satisfaction throughout a smooth implementation and rolling out of a successful Loyalty action. 

Key responsibilities & tasks:

You are responsible for a wide variety of operational tasks before, during and after the program:

Before the program

• You organize and follow up on marketing activation (within deadlines),
• You make sure all customer data is correct and all registration obligations are met
• You are the first point of contact with the retailer for all day to day business
• You liaise between the logistic department of the retailer and our supply chain management.

During the program

• You follow up on questions of retailer/customers/suppliers
• You work on additional marketing activation if needed together with the Program Manager
• You manage and execute store visits
• You follow up on our Customer Service and initiate actions if necessary
• You keep track of orders and invoices
• You are the first point of contact with the retailer for all day to day business

After the program

• You help on the inventory of unsold goods
• You make sure unsold goods are repacked and checked for future programs.

Competences:

• Strong sense of customer focus: as a program coordinator, you have to collaborate intensively with our customers to make the programs successful. A delighted customer and excellent service is at the core of what we do. Additionally, you are in charge of customer service, so you will be in contact with end-customers, happy ones and not so happy ones.
• Very accurate and detail oriented: since you are responsible for the correct (logistic) data throughout the program, the follow up on orders and invoices a strong focus on correctness of information is crucial.

Requirements:

• Bachelor’s degree in marketing or business administration
• 2 to 5 years work experience in Sales Coordination. Experience is consumer products industry is highly valuable.
• Proven ability to handle multiple account management projects at a time
• Ability to prioritize and manage several different tasks at once
• Able to work independently
• Strong interpersonal skills
• Must be proficient in written and verbal English, Cantonese and Mandarin. Knowledge of any other language(s) is an asset.

Offer

You'll find yourself part of an enthusiastic, professional, results-oriented team, helping to grow our company. Your job offers plenty of challenge, with great variety both in your internal and external contents.

If you think you have got what it takes to meet this challenge – we’d like to hear from you. In return, we offer an outstanding opportunity to be part of a very exciting phase of our development, an opportunity to make a real personal impact and to further develop your expertise and personal skills.  Naturally we offer an attractive benefits package to match.

Send your application and curriculum vitae with expected salary via "Apply Now".