This position is based in Hong Kong.

Travelzoo is looking for a Customer Care Specialist. This role is designed for that special person who will bend over backwards to help our valued customers.

The Customer Care Specialist serves as the eyes and ears of the company, ensuring our customers have a world-class experience from start to finish. The position requires a relentless positive attitude, highly developed organizational skills and drive towards efficiency and effectiveness in answering calls and resolving customer service issues. 

Qualifications/ Requirements:

• Passion and drive to serve others; intimate understanding of what makes world-class customer service.
• At least 1-3 years of hands-on customer care experience.
• Experience in conflict resolution and negotiation.
• Excellent organizational and interpersonal communication skills. 
• Ability to achieve results while working independently; self-starter who sets and achieves goals based on metrics.
• Bachelor’s degree.

We offer

Competitive salary package
Excellent international career opportunities in a high growth company
Exciting and fast paced work environment

Ask about our travel perk!

Please e-mail your resume and a brief description of why you'd like to join us to

ap-jobs@travelzoo.com