Social Media Specialist (Customer Experience Management)
Hong Kong Television Network Limited
- Company Industries:Others
Job Information
- Post Date:2020-04-03
- Career Level:Entry Level
- Location:Not Specified
- Yr(s) of Exp:1 years
- Qualification:Degree
- Salary:Salary negotiable
- Employment Type:Full Time
- Job Function:http://www.hktv.com.hk/big5/global/home.htm
Job Description
What will you be doing:
- Writing content in customer care aspect and which is suitable for various social media platforms
- Driving engagement and conversations in social media platform to provide excellent customer service
- Responding to and addressing the customers’ queries and complaints efficiently through social platforms
- Work with the team to brainstorm and develop customer friendly templates and wordings
- Review and revise existing content and correct for errors in spelling, punctuation, and grammar professionally and timeously
- Keep fully up to date with all that is happening within the organization
- Escalate issues where necessary to Senior Customer Service Manager to ensure high client satisfaction is maintained at all time
- Perform any ad hoc tasks as assigned
Who is our Right Fit
- Degree holder of Languages, Communication, Marketing Business, New Media, Public Relations are preferred
- Minimum 1-2 years of experience in online shops.
- Excellent writing, editing (photo/video/text), presentation and communication skills
- Self-motivated with ability to work independently and under pressure
- Positive attitude, detail and customer oriented with good multitasking and organisational ability
- Willing to work in fast paced environment with tight schedule
- 5-day work per week rotation includes weekdays, weekends & public holidays
- Excellent command of written and spoken English and Cantonese
- Immediate available is highly preferred
Skills:
- Educating customer
- Text editing
- Copywriting
Company Info
Hong Kong Television Network Limited is a Hong Kong listed company (SEHK : 1137). Established in 1992, the Group possesses extensive and successful experience in market liberalization, popularizing advanced technology and applications. The
Group is principally building and operating a 24-hour online shopping mall, aiming to deliver “Unique . Your Needs . Super Treats” to all consumers, vendors and merchant partners in Hong Kong. We are looking for top talent to propel us forward.
Combining a unique position in the Hong Kong e-Commerce market aided with forward looking technology, we urge you to join our team who makes HKTV a great place to work in Hong Kong:
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