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LIFESTYLE CONCIERGE

Aspire Lifestyles (HK) Limited

  • Company Industries:Others

Job Information

  • Post Date:2020-04-03
  • Career Level:Middle
  • Location:Not Specified
  • Yr(s) of Exp:5 years
  • Qualification:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Tourism / Travel Agency

Job Description

This position will deliver exceptional customer service to our client’s premium customers,  He/she will responsible for looking after the requests of our premium customers’, meeting their needs and expectation whilst at the same time ensuring internal quality standards are kept and following established turnaround times.

Specific Responsibilities

  • Accurate and timely handling and management of all requests
  • Provide a consistently high level of professionalism and discretion when interaction with clients, customers and vendors
  • Handle service issues and problems by providing appropriate resolutions. Escalate in a timely manner where required
  • Be well versed in research and sourcing for solutions to meet customer needs
  • Build trust relationship with customers
  • Identify up-sell and cross-sell opportunities to make customer requests unique and experiential 

Required Experience and Skills

  • Expected 5 years experience in a customer service environment serving/handling high-value segment customers
  • Previous experience in Lifestyle industry in a client-facing role especially working with customers and families is required
  • Must be experienced and passionate in the following lifestyles areas: luxury travel and hospitality, Concierge in a luxury hotel sector
  • Strong interpersonal skills
  • Strong customer orientation and infectious positive mindset and attitude
  • Able to multi-task and prioritize workloads to meet tight deadline
  • Bilingual with a high proficiency in English, Cantonese and Mandarin (spoken and written) 

*Candidate with more experiences will be considered as Senior Lifestyle Concierge*

Benefits:

    Career opportunities to move into senior concierge or leadership role
    Monthly and annual performance bonus
    Paid outpatient, hospitalization and dental benefits
    Additional shift and holiday allowance


Interested candidates are invited to email your detailed resume and expected salary by clicking "Apply Now". We will offer competitive package and ongoing training to the right candidate.

For more information on our company, please visit: www.aspirelifestyles.com

The information provided by job applicants will be treated in strict confidence and used only for recruitment-related purposes. Personal data of those unsuccessful applicants will be destroyed when they are no longer in use. If you do not hear from us within six weeks, you may assume your application has been unsuccessful

 

Company Info

The best stories are told by those who have lived the experience. Our mission is to inspire and delight your customers by making amazing stories happen every day. Stories they can share with their friends, family and colleagues. Stories that reinforce the value of your brand.

The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.

We understand that every customer has their own interpretation of “extraordinary” and a unique idea of what “ultimate” is to them. We’re here to help to define exactly what extraordinary means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.

With nearly 30 years’ experience providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and highly praised. Aspire Lifestyles’ services include:

• Industry-leading Concierge Services

• End-to-end Airport Services

• Custom-built Benefits and Experiences

• Comprehensive Travel & Medical Assistance

• Travel Security Advice

• Health and Wellness Expert Advice

• Online Destination Reports

• Auto and Home Assistance

• Customisable Digital Solutions

To learn more about Aspire Lifestyles, please visit our website www.aspirelifestyles.com.

Join us and embark on a unique journey to exceed customers’ expectations and grow with us!
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