Job Duties & Responsibilities:

• Perform helpdesk service and handle user enquiries; Provide 1st tier technical support including troubleshooting, incident and problem identification, resolution and escalation
• Handle User ID administration; Undertake system testing and installation, ensure smooth operation on servers, server room, IT infrastructure and trading systems
• Handle general administrative duties, IT asset inventory control and report printing
• Develop and maintain system documentation
• Liaise with internal users and external vendor on IT project implementation
• Handle ad-hoc duties as assigned

Requirements:

• Degree/Higher Diploma Holder in IT or related discipline
• Minimum 2 years' working experience in service desk and system support
• Familiar with Microsoft Windows, Office 365 Applications, Blackberry Work and common desktop applications
• Hands on experience in PC Virtualization technology such as Citrix, VMware Horizon and supporting experience in trading systems, such as Refinitiv, Bloomberg is preferred
• Certified MCITP, CCNA, ITIL is an advantage
• Customer-orientated, a team player with good communication and interpersonal skills
• Proactive, Independent, self-driven and eager to learn
• Good command of English and Cantonese, knowledge of Mandarin is an advantage

Please apply with detailed resume stating latest and expected salary to The Human Resources Department, 8/F, One International Finance Centre, 1 Harbour View Street, Central, Hong Kong or by fax to 2206 2962 (confidential fax no.) or by email via “Apply Now”. 

Application details will be used only for recruitment purposes, and will be destroyed after 1 year.  Applicants may request access to, and correction of, personal data in relation to their applications by written request to our Head of Human Resources. Applicants not contacted after 6 weeks may consider their applications unsuccessful.