Responsibilities:

• Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests
• Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms
• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Provides advice and guidance to colleagues regarding incidents
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Create, maintain, and distribute reports of progress to senior leadership
• Migrating servers from Windows 7 to Windows 10 or higher platform
• Maintain client databases with up to date solutions and clear record of activities
• Explain and document technical issues in a clear way to clients
• Use Service desk system to accurately record user requests

Requirements:

• Higher Diploma or above in Computer Science, Computer Engineering, Information Technology, or related disciplines
• Minimum least 4 years' relevant working experience
• Excellence customer service in face-to-face, telephone or electronic interaction with clients
• Good language and communication skills, problem solving
• Relevant certifications such as Microsoft and Cisco
• Good understanding of Computer support and troubleshooting
• Knowledge of Windows 7/10, Mac OS, iOS and Android
• Ability to work in a team

We provide generous compensation and fringe benefits to the right candidate. Please send your resume with salary expected to The Human Resources Manager, Nan Fung Development Limited, 23/F., Nan Fung Tower, 88 Connaught Road C, Central, HK or by e-mail: hr @ nanfung.com (We are an equal opportunity employer. All applications will be treated in strict confidence and only be used for selection purpose.) For further information about Personal Information Collection Statement (“PICS”) Pertaining to Recruitment, please click the link below www.nanfung.com/en/common/pics/ 

“Nan Fung Group” and “the Group” mean Nan Fung International Holdings Limited and its subsidiaries.