Roles and Responsibilities:

• Coordinate End User PC standards development and operational roadmap planning with the appropriate internal teams and suppliers (outsourcing partner, software & hardware partners) relating to services for delivered to the enterprise
• Coordinate End User PC related activities such as project planning, resource estimation, enterprise communications, technology pilots, and production deployments/upgrades with the appropriate internal teams and suppliers
• Support all End User PC related activities pertaining to day to day operations for all services specified in previous sections and managing within a Service Lifecycle framework and adhering to ITIL methodologies, processes, and toolsets
• To ensure all contractual obligations are being met as well as management of SLAs ensuring SLAs commitments are made to the business, as well as completing RCAs and have appropriate action plans in place as required
• Ensure appropriate reporting and metrics are being delivered to Manager
• Analysing, solving technical problems regularly and identify trends for recurring problems, if any, and reduce or eliminate such problems.
• Coordinate with PC and mobile device vendor/partner to deliver quality IT service
• Analysing user requirements, existing system work flows and procedures
• Assisting users by providing training and clarification of problems
• Exercising responsibility for user liaison
• Reviewing and documenting the Helpdesk Operation Manual and user guides.
• Improving on the End User Services knowledge base, co-ordinate with other team members to provide solid & smart solutions on typical problems of PC and mobile device environment.
• Provide Senior Executive Support

Minimum Job Requirements:

• University Graduate or above
• At least 3 years of relevant experience
• Good technical skill and support experience on O365 and its application
• Good level of knowledge on LAN, WAN, AD and Desktop application support
• Effective communication and good people skill.
• Full technical capability in responsible area
• Problem solving / leadership skills
• Technical training techniques
• Experience on Asset Inventory control