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Officer, Customer Service (Motor Business Focused)

Liberty International Insurance Limited

  • Company Industries:Insurance/Pension Funding

Job Information

  • Post Date:2020-04-04
  • Career Level:Entry Level
  • Location:Not Specified
  • Yr(s) of Exp:2 years
  • Qualification:Non-Degree Tertiary
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Underwriter

Job Description

Department: Claims & Operations – Operations and Customer Service

Reports to: Call Center Manager

Major Responsibilities:

  • Single point of contact for all customer inquiries – underwriting, claims and general enquiries
  • Provide quality and professional advice to Liberty’s agents/brokers and customers on general insurance products
  • Resolving all in scope enquiries and adopt appropriate escalation when required
  • Meeting service level and KPIs defined by the company
  • Follow up and liaise with relevant parties in order to settle customers' enquires or complaints
  • Resolve and analyze customer opinions and proactively follow up with related parties for services improvement

Requirements:

  • Diploma with at least 2 - 4 years working experience in customer services
  • Familiar with the workflow and procedures of call center operations in motor line insurance will be an advantage
  • Passed in IIQE Paper 1 and 2 is a must
  • Excellent complaint handling and communication skills
  • Detail oriented, customer focus with strong communication and complaint handling skills
  • Self-motivated, good team player with strong sense of ownership
  • Proficient in both spoken and  written English and Chinese, fluent in Putonghua is preferred

We offer an attractive remuneration package such as 5-day work, at least 15-day annual leave and performance bonus. Other benefits including dental scheme and medical insurance covering family members. Professional and personal development such as overseas training are also provided to the right candidate.

Please quote job reference and apply giving a full description of your experience, qualifications and expected salary directly in our Recruitment Platform, or click "Apply Now" to submit your application.  Applicants not hearing from us within 4 weeks may consider their applications have been filed for future reference. 

Personal data provided by job applicants will be kept in strict confidence and will be used for recruitment-related purpose only in accordance with the Company’s personal data policies. You have a right under the Personal Data (Privacy) Ordinance (Cap. 486) to make a data access or correction request concerning your personal data. You may make such requests by contacting the Company’s Personal Data Privacy Officer.

The Liberty Mutual Group of Companies, their subsidiaries and associate companies, solely in administering the recruitment process for the Company, may collect, hold, or process the personal data provided by job applicants. Please refer to our Privacy Policy https://www.libertyinsurance.com.hk/en/privacy-policy/ and PICS https://www.libertyinsurance.com.hk/download/Liberty-Insurance-Personal-Information-Collection-Statement.pdf

Unsuccessful applications will be destroyed after 24 months.

https://libertyinsurance.applytojob.com/apply/q2EwwhJ7x8/Officer-Customer-Service-Motor-Business-Focused

Company Info

Liberty International Insurance Ltd is a 100% owned subsidiary company of Liberty Mutual Group. Liberty Mutual’s purpose is to help people embrace today and confidently pursue tomorrow. Keeping this promise means we are there when our policyholders throughout the world need us most.

In business since 1912, and headquartered in Boston, Mass., today we are a leading global insurer with operations in 30 countries and economies around the world. We are the third largest property and casualty insurer in the U.S. based on 2017 direct written premium data as reported by the National Association of Insurance Commissioners. We also rank 68th on the Fortune 100 list of largest corporations in the U.S. based on 2017 revenue. As of December 31, 2017, we had $39.4 billion in annual consolidated revenue.

We employ more than 50,000 people in over 800 offices throughout the world. We offer a wide range of insurance products and services, including personal automobile, homeowners, commercial multi-peril, property, general liability, commercial automobile, surety, workers compensation, specialty lines, and reinsurance.

To cope with our business expansion, we are now seeking high caliber professionals to join our dynamic team. You can learn more about us by visiting www.libertyinsurance.com.hk

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