Responsibilities:

• Provide quality and professional hotline service to customers from all channels;
• Optimize customer service systems and processes;
• Analyze the data, write reports, and provide solutions;
• Liaise with internal departments to resolve customer problems;
• No shift duties required;
• Handle any ad-hoc projects.

Requirements:

• F7 above, or other recognized insurance qualification;
• 3-5 year relevant experience;
• Familiar with general insurance, the workflow and procedures of call center operation;
• Experience in customer service system process optimization;
• Good command of spoken and written English and Cantonese;
• Immediate available is much preferred.

Candidate with less experience will be consider as Assistant Customer Service Officer

We offer competitive remuneration package. Interested parties, please send your resume with CURRENT & EXPECTED salary and DATE AVAILABLE by clicking 'Apply Now'.

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