Assistant Donor Services Manager (Ref.: HKDS/ADSM-DS-J0220)

國際奧比斯 Orbis International

Company Industries：Charity / Social Services / Non-Profit Organisation

Job Information

Post Date：2020-04-04
Career Level：Middle
Location：Not Specified
Yr(s) of Exp：3 years
Qualification：Degree
Salary：Salary provided
Employment Type：Full Time, Permanent
Job Function：https://hkg.orbis.org/en

Job Description

JOB SUMMARY:

Provide quality services to donors and fundraising projects, monitor Donor Services operations and manage coin box fulfillment. Assist Director, Donor Services in handling enquiries through different channels and coordinating project fulfillment.

JOB RESPONSIBILITIES:

Process monthly donations and ensure follow up communications with donors are made in alignment with the MDP Protocols.
Manage donor database including data entry and issuance of donation receipts.
Handle incoming enquiries through various channels.
Work closely with internal & external parties in coin box logistics arrangement.
Monitor DS operations & perform inventory control for the team.
Fulfill assigned fundraising projects.
Assist Director, Donor Services in coordinating fundraising and operational projects, and developing related workflow.
Train new / temporary staff to perform daily tasks and coach them for performance improvement
Provide support to ad hoc projects as necessary.

QUALIFICATIONS & EXPERIENCE:

Bachelor Degree in any discipline with 3 - 5 years of working experience in customer service
1 - 2 years’ supervisory experience preferred
Experience in non-profit organization is a plus

KNOWLEDGE & SKILLS:

Self-initiated, detail-minded and well organized
Customer oriented with good interpersonal and analytical skills
Responsible, mature and flexible
Proficiency in MS Office
Proactive team player and passionate to work in NGO
Good command of written and spoken Chinese and English. Mandarin capability an advantage.

Application methods:

If you are interested in applying for this position and joining the Orbis family, please:

click the APPLY NOW button below OR
visit the Orbis Website for detailed application method

Please include your resume and letter of interest, quoting job reference number (HKDS/ADSM-DS-J0220) and stating your availability, current and expected salary in your application.

All data collected will be kept confidential and used for recruitment purpose only.

Company Info

Orbis is an international non-profit organization that transforms lives through the prevention and treatment of blindness. With our network of partners, we mentor, train and inspire local teams so they can save sight in their communities. We have more than 300 employees from over 25 countries. They work in program, fundraising, communications, and operations functions, including aircraft operations, finance, HR and logistics. All over the world, we find highly skilled, adventurous professionals who live Orbis’s values of Trust, Caring, Commitment, Accountability, and Excellence to join our team and help us explore new ways to fight blindness around the world.

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