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Customer Service Representative - CRG

UPS Parcel Delivery Service Limited

  • Company Industries:Freight Forwarding / Delivery / Shipping

Job Information

  • Post Date:2020-04-04
  • Career Level:Entry Level
  • Location:Not Specified
  • Yr(s) of Exp:1 years
  • Qualification:School Certificate
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Supply Chain

Job Description

Key Responsibilities

  • Initiate outbound call to explore prospects and handle incoming telephone service inquiry
  • Handle shipment tracing and claim paperwork
  • Update customer the follow up result in timely manner
  • Compiling reports for the department, support frontline operation and clerical work
  • Perform any ad hoc duties assigned by supervisor


Who we are looking for

  • Diploma or above with at least 2 years relevant experience
  • Experience in hotline center or shipping industry is a definite advantage
  • Good computer knowledge and MS Office skills
  • Good command of English, Mandarin & Cantonese
  • Customer-oriented with strong communication skills
  • Able to work under pressure and independently
  • Shift working hours, 5-day work week (duty roster from Mon to Sat; within 08:30 – 19:00, 8.25 hours per day)
  • Work Location: Lai Chi Kok Center (nearby Lai Chi Kok MTR Station)
  • Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered


What we can offer

  • Attractive Salary Package
  • Guaranteed Double Pay
  • Performance Bonus
  • 5-day work week
  • Paid Annual Leave
  • Medical Insurance
  • Life Insurance
  • Training Opportunities
  • Career Development Opportunities
  • Stable, Open and Friendly Working Environment


How to apply

  • Send us your CV by clicking “APPLY NOW” button below, or
  • WhatsApp us on 6011 9201 or
  • Walk in to our Center for interview on every Tuesday and Thursday at 36/F, 9 Wing Hong Street (Exit C1 of Lai Chi Kok MTR Station

Company Info

Let Your Career Begin With UPS

UPS - the world's largest package delivery company and a global leader in supply chain services, offering an extensive range of options for synchronizing the movement of goods, information and funds. Headquartered in Atlanta, UPS serves more than 200 countries and territories worldwide.


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