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Executive - Customer Journey

Mercedes-Benz Hong Kong Limited

  • Company Industries:Motor Vehicles

Job Information

  • Post Date:2020-04-04
  • Career Level:Not Specified
  • Location:Not Specified
  • Qualification:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Supervisor / Officer

Job Description

RESPONSIBILITIES

  • Assist in the development of strategic focus of the new department
  • Assist in the creation and establishment of a comprehensive Customer Experience across all Business Units
  • Assist in the formulation and execution of Customer Journey Strategy, vision and process road-map with different parties
  • Assist in the development and integration of the digital solutions into business operations and to ensure high standard user experience
  • Act as supporting assistant and provide executive support for the Customer Journey section of the Customer Experience department 
  • Supporting any ad-hoc tasks assigned by supervisor

 

REQUIREMENTS

  • Higher Diploma or above with a focus in Business Administrations, management or related disciplines
  • 1-2 years of relevant experience in Customer Experience / Customer Journey, experience in automotive industry is an advantage
  • Recent / Fresh graduates are also welcomed and will be considered as Assistant - Customer Journey
  • Familiar with project management approaches, tools and project life cycle
  • Passionate the automotive industry and familiar with the market
  • Fluent in spoken and written English and Chinese
  • Extremely proactive and self-motivated

 

For the successful candidate, we offer a 5-day week in addition to a salary that commensurate with your experience and qualification.

 

Potential candidates who meet our requirements, please apply with full resume and application letter indicating your present and expected salary via "Apply Now".

 

We are an equal opportunity employer. The information provided will be treated in strict confidence and only be used for recruitment related purposes. The Company may refer suitable applicants to other vacancies within the Group. All personal data of unsuccessful applicants will be destroyed.

Company Info

Mercedes-Benz Hong Kong Limited (MBHK) is responsible for the wholesale business for all imported passenger vehicles and commercial vehicle products under the Mercedes-Benz and smart brand names within Hong Kong and Macau markets. We are now seeking for high calibre personnel to join us:

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