Key Accountability & Responsibilities:

• Manage 3PL operations in the Hong Kong Distribution Center
• Conduct 3PL Performance review versus agreed KPIs
• Define operating standards (in conjunction with Logistics colleagues in other areas) and ensure compliance
• Plan transport & warehousing operations with Logistics partners. Assure capacity availability to meet business objectives and expedite orders efficiently
• Maintain relevant master data and contract information
• Release Purchase Orders for Intake Stock working with the UK
• Manage freight for regional intake including all associated paperwork, reporting, customs clearance and documentation
• Prepare and achieve budgets and manage discretionary costs
• Approve invoices versus contracted rates
• Communicate on key risks and develop mitigation plans
• Design and implement appropriate solutions for new customers, new channels and / or new countries
• Work with product suppliers to optimise service levels and total cost to serve

Performance Indicators: 

• Budgets established and managed
• Processes documented and adhered to
• Relevant contracts in place and KPIs reviewed regularly
• Orders expedited and costs controlled as required
• Annual financial, service and volume objectives met
• Projects delivered on time and in budget
• Regional priorities successfully incorporated alongside global priorities

Competencies and behaviours:

• An excellent communicator: comfortable managing business as usual, projects, and sharing information as part of a global team
• A team player: support colleagues in different regions and share best practice and ideas for improvements across warehousing and freight
• Adaptable: flexible and creative approach. Comfortable in a dynamic environment with changing priorities
• Autonomous: with a manager in the UK, working in autonomy and in close liaison with local teams is crucial
• Responsible & accountable: a self-starter who takes initiative and is a trusted subject matter expert

Knowledge, Skills and Experience:

• Minimum 5-8 years of experience within Retail omni-channel logistics / managing third party logistics providers (warehousing and freight)
• Fluency in English is a must; Cantonese and Putonghua is an advantage
• Experience of working in a fast-paced, global business managing stakeholders at all levels  
• Competent in MS office applications (Excel, Outlook, Word, and PowerPoint)