Our client is a renowned bank, to cope with their business expansion, they are currently hiring a Head of Central Control to join their Operations team.

RESPONSIBILITIES:

• Manage the Bank’s customer database to ensure validity, accuracy and timeliness of input and update;
• Exercise control on support functions including autopay services (In/out clearing), cheque book production, pin generation, audit confirmations, government enquiries, data & document management;
• Provide operational support to branch network and other internal units on account opening, record management & custody, and control functions;
• Ensure timely internal reporting / external replies to enquiries from government bodies;
• Streamline workflow and exercise quality control on key tasks of the department;
• Coordinate with ITD to enhance systems and workflows to cope with changing requirements of the bank / regulators / market practices;
• Exercise oversight on daily activities to ensure proper control and timely response;
• Ensure compliance with bank policies by all staff e.g. PDPO;
• Compile and update procedure manuals of the department from time to time;
• Cultivate a teamwork environment within the department and promote staff to work as a cohesive unit with common goals;
• Review and revise Service Level Agreements (SLAs) to deliver excellent services to internal & external customers; and
• Promote and practice LIFRR.

REQUIREMENTS:

• University degree holder in banking & finance or equivalent;
• In depth understanding of commercial bank operations (branches and support units), internal controls and service delivery;
• Strong knowledge of local inter-bank settlement operations e.g. HKICL;
• At least 10 years of banking experience of which 5 years in managerial level;
• Excellent skills in communications, presentation, problem solving, interpersonal and team building;
• Strong sense of responsibility;
• Personal integrity;
• Strong project management skills on systems design, testing and implementation;
• Strong people management skills;
• Service excellence; and
• Agent of change.

If you are interested in finding out more about this career opportunity, please email your resume to resume(at)ariaglobal.net or please call (852) 3562 8464 for more  details.

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