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Premium Executive, Premium Client Centre- Standard Chartered Bank

Resource Solutions Consulting Hong Kong Limited

  • Company Industries：Human Resources Management/Consultancy

Job Information

  • Post Date：2020-04-04
  • Career Level：Not Specified
  • Location：Not Specified
  • Qualification：Not Specified
  • Salary：Base salary + high commissio
  • Employment Type：Full Time, Permanent
  • Job Function：Call Centre

Job Description

About Standard Chartered 
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  

To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities & Our Ideal Candidate

Business Performance

  • Deepen Premium ETB relationship via different client content models
  • Improve cross product penetration of Premium ETB base
  • Keep driving digitization and activation of Digital Banking service
  • Ensure clients’ lifecycle are satisfactory-managed via V&V channel
  • Grow and retain high value Premium ETB
  • Pitch potential Premium ETB to upgrade to Priority Banking for WM penetration/opportunities
  • Promoting Premium service to potential qualified clients, exploring their needs and making referral to other business unit where appropriated
  • Achieve/exceed year-end business targets on customer portfolio.

Customer Expereience

  • Provide the highest standard of service to customer at all times and meet the customer’s banking needs in a professional and competent manner
  • Work with team manager to identify improvement areas and drives changes to meet customer’s expectation
  • Handle and ensure customers’ document and reporting comply with internal process standards.

Compliance and Risk Control

  • Comply with the control requirements in the laid down procedures or Manual relevant to job responsibilities
  • Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Country Money Laundering Prevention Officer
  • Comply with control procedures outlined in various BOCs or Procedure Manuals
  • High awareness and proper control on Customer Data protection according to guidelines
  • Comply with Group Code of Conduct

Candidates with solid experience can be considered as senior level.

Apply now to join the Bank for those with big career ambitions. 

Company Info

Resource Solutions is a provider of recruitment process outsourcing (RPO) solutions. Part of the Robert Walters Group, we have delivered these solutions to leading organisations since 1997. We constantly manage a recruitment budget of over £650 million on behalf of our clients, hiring more than 16,500 employees for them each year. Our business has considerable resources at its disposal, operating from a network of 53 offices in 24 countries. We work in partnership with organisations, managing everything from global accounts with demanding resourcing strategies to single sites with low recruitment volumes. As one of the original pioneers of RPO, we have a vast amount of industry expertise. This is reflected in our client portfolio, which includes everyone from major blue-chip companies to small and medium size enterprises.

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