Your Role

• With moderate supervision to manage simple-medium standard (moderate severity) claims; ensure claims procedures, documentation are adhered to the group claims management requirement and best practice
• Take proactive approach in monitoring employees’ compensation claims in order to minimize claims settlement
• Build up relationship with all stakeholders and achieve compromised settlement to conclude the case at the earliest and avoid litigation
• Report to claims manager on adverse trend of development of claims and also for the clients with adverse claims experience
• Review, resolve and proactively finalize claims within authority limits ensuring settlement at an optimum level
• Provide quality customer service to clients and ensure all claims are processed effectively according to the company policies
• Set and monitor reserve adequately and timely and ensure the authoritative level laid down are complied with
• Perform any other duties, task oriented or claims related as may be delegated by Claims Manager

Your Skills and Experience

• Degree / Diploma holder with 2-3 years claims handling experience, preferably on EC claims
• ANZIIF/ACII would be an asset
• Previous handling corporate client would be an asset
• Knowledge in insurance principles
• Good knowledge of Employees‘ Compensation Ordinance
• Interpretation of policy cover
• Understand industry standards and protocol
• Knowledge of claims agreements
• Good command of written English
• Negotiation skill, both written and verbal
• Be able to articulate how to prioritize and work to deadlines
• Desire to learn and be flexible to business change
• Common sense
• Knowledge on PC software
• Candidates with less experience can be considered as Claims Assistant

Interested parties please simply click "Apply Now" to access our "Global Recruitment Management System" for submitting your application.

You are invited to visit our web site at: http://www.zurich.com.hk