Our client is an international leading Beauty retailer. To cope with their business expansion, they are looking for a CRM Manager to join their team.

The Job:

• To define the annual CRM strategy and action plan in line with local marketing strategy and global guidelines.  
• To plan budget spending based on the action plan
• To manage and monitor annual budget spending according to planned monthly phrasing
• Stock management for the membership gifts
• To work closely with Product Managers on supporting product launches, including business data analysis, plan & execute members communication and report preparation
• To organize customer event, activity and exclusive rewards to nurture the loyalty 
• To consolidate and analyze consumer data (both quantitative and qualitative) to derive business indication and provide related action plan to deliver CRM objectives. 
• To monitor the evolution of consumer profile for target setting and improvement of quality of program. 
• To communicate with departments and regional marketing team to make sure full utilization of all tools available to manage consumer data.
• To identify latest digital trend, competitor review, initiate new ideas and executing the ideas. 
• To work closely with agency in planning and execution of online media placement
• To provide regular and comprehensive reports on Consumer Relationship Management data to enhance the overall effectiveness of loyal consumers program.
• Prompt action towards potential consumer complaint to minimize potential risk to business. 

The Candidate:

• Degree holder or equivalent, preferably major in Marketing or Communication
• Minimum of 5 years' relevant working experience in online marketing, advertising or related fields
• Detail-oriented, thorough, analytical and able to work under pressure and tight schedules
• Proficient in Microsoft Office applications particularly Excel & Powerpoint
• Fluent in written and spoken English, Cantonese and Mandarin