Responsibilities:

• Accountable for business requirements preparation for respective digital product’s (Investment / Insurance / Securities Trading / Deposit & FX etc.) project delivery.
• Assist Digital Product Manager to prepare user stories and groom the product backlog in the project team.
• Support the Digital Product Manager and respective Business Units on deployment of the commercial business strategy of respective product that positions Digital as an increasing driver of Bank’s revenue, cost and business improvement.
• As a key team members in managing the development of digital products under respective business disciplines so as to drive digital conversion / sales via transactional platform according to prioritization.
• Ensuring digital deliverables meet Digital Product Manager & Business stakeholders’ requirements and are fit for purpose to release to customers by supporting in-sprint, pre-release UAT and live test.
• Facilitating the collaboration with specialists across digital disciplines such as UX Design, Engineering, Solution Architecture and Quality assurance across sprints.
• Produce and optimise content of specific product across Mobile, Internet Banking, Public Website and Digital Messaging to improve online experiences and generate income.
• Assist the Digital Product Manager to continuously enhance user experience of digital platforms of specific products and collaborate closely with business stakeholders, IT and project team.
• Apply data, metrics and test results from customer reactions to tailor content, digital marketing and customer interactions to improve return on investment and customer returns for the propositions.

Qualifications

• Strong analytical and problem solving skills, attention to detail and able to comprehend complicated business dynamics.
• University degree, relevant qualifications in Technology, Finance, ecommerce etc. is preferred.
• At least 2 years of relevant experience in driving online sales and/or digital project delivery, preferably with exposure to banking or financial sector .
• Proficiency in both English and Chinese and Putonghua (preferable)
• Strong communication skills, both written and verbal, to explain complex or technical issues.
• Good understanding of User Centred Design and Agile project methodology, frameworks and best practices.
• Open-minded and self-motivated with good interpersonal, collaboration skill and strong sense of responsibility.
• Experience of relevant tools such as JIRA, Confluence for day-to-day communications within the team.
• Hands-on experience of analytic tools like AA, GA, Webtrends etc. is preferred