Applications are now invited to fill the following vacancy in the Customer Experience Support Department of our Customer & Business Development (CBD). Reporting to Billing Manager, the candidate is required to carry out major duties as follows:

The appointee will have the following key responsibilities:

• Undertake duties relating to billing and bill delivery operations
• Perform timely and accurate billing, customer enquiries and complaints in a responsive, prompt and efficient manner
• To liaise and co-operate with relevant parties within the Company and external customers to ensure effective delivery of services and to achieve continuous improvement
• Participate in development and user acceptance test (UAT) of billing related system enhancement projects
• To review and suggest improvements on work processes and procedures in connection with operations to enhance productivity and customer services
• Support various projects & operations assigned by supervisor or management

Requirements:

• A minimum of 5 passes in HKCEE including English Language (Syllabus B) and Chinese or Level 2 or above in five subjects in HKDSEE including English Language and Chinese, or equivalent
• At least 2 years’ relevant working experience
• Ability to communicate well in English, Chinese and preferably Putonghua
• Ability to deal with customers enquiries / complaints in a pleasant, sensible and professional manner
• Good computer knowledge in Microsoft Excel, Word (English & Chinese) and PowerPoint
• Strong sense of number and good communication and interpersonal skill
• A good team player and highly customer-oriented, self-motivated and committed
• Knowledge and experience on SAP will be an advantage

Please apply by clicking the button “Apply Now” below for application on or before3 April 2020.

Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

The level of appointment will be commensurate with qualification and experience. The entry pay, terms of appointment and conditions of service will be offered to the successful candidate which are subject to the provisions prevailing at the time the offer of appointment is made.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications.

For further information on CLP, please visit our website: www.clpgroup.com

(本項職位空缺只備英文版本)