Our client, a well-known Pension company in Hong Kong, is looking for a high caliber to join the group.

Responsibilities:

• Handle verbal & written customer complaints / feedback and review internal workflows / procedures to identify service gaps.
• Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness
• Conduct service quality assessments (e.g. Call monitoring) to monitor internal service standard. 
• Provide training / coaching sessions to ensure compliance with internal guidelines/ regulatory standard and achievement of service excellence
• Analyze customer opinions and complaints, identify areas for enhancing service quality, and prepare reports and recommendations, on the regulated business activities accordingly

 Requirements :

• University graduate in business discipline
• Minimum 3-5 years of work experience in complaint handling or customer service, preferably in pension / financial industry
• Sound knowledge in MPF & ORSO product would be an advantage
• Strong initiative, excellent customer service mindset, good analytical, problem-solving and interpersonal skills
• Strong presentation skills with excellent verbal and written communication skills in English and Chinese. Fluency in Putonghua is an advantage.
• Proficiency in PC skills such as MS excel, word, PowerPoint  

Interested parties please direct contact Ms Eppie Lee at 3997 3928 or send CV to eppie[at]connersconsulting[dot]com

Only shortlisted candidates will be notified. 
Applicants who are not contacted within two weeks may consider their applications unsuccessful.
All data collected will be used for recruitment purpose only & will be used strictly confidential.

Conners Consulting Limited

2005 Kai Tak Commercial Building 317 Des Voeux Road Central Hong Kong
Tel: (852) 3996 8090 
Website: http://www.connersconsulting.com/