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Customer Services Manager (Services Management)

BOC Credit Card (International) Limited

  • Company Industries:Banking

Job Information

  • Post Date:2020-04-05
  • Career Level:Senior
  • Location:Not Specified
  • Yr(s) of Exp:5 years
  • Qualification:Degree
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Manager

Job Description

Responsibilities:

  • Coordinate with cross-department counterparts to enhance operation efficiency and customer experience.
  • Work with different stakeholders for root-cause analysis, solution generation, action planning, and result tracking.
  • Set up the governance & structured process with escalation, diagnostics, recommendation, prioritization & tracking of key customer issues.
  • Design and implement customer experience improvement initiatives.
  • Handle emergency incidents and projects independently.

Requirements:

  • Bachelor Degree required.
  • Minimum 5 years' relevant working experience, preferably in banking / credit card business.
  • Experience in consultancy, or customer experience management preferred.
  • Ability to manage complex and competing priorities, conflict management and resolution skills required. Solid experience in managing cross-functional projects expected.
  • Superior consumer insights and understanding on how to meet customers’ needs expected.
  • Effective communication, presentation skills to executive management, cross-functional stakeholders and frontline.
  • Good command of both spoken and written Chinese (including Putonghua) and English
  • Proficient in MS Office applications 

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application by clicking Apply Now. For details, please visit our website http://www.bochk.com/

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 24 months of receipt.  

Company Info

卡 ( 際 )  

BOC Credit Card (International) Limited (BOCI) was established in 1980 and is a wholly-owned subsidiary of BOCHK. All credit cards issued by BOCI are collectively called BOC Credit Cards. BOCI has issued various international credit cards, and is now the card issuing and acquiring processing centre for BOCHK. BOCI plays an important role in the credit card business in the Mainland of China, Hong Kong and Macau. To cope with our rapid business expansion, we are now looking for high-calibre candidates to take up the following challenging role(s) :

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