Key Responsibilities (not limited to): 

• Conduct KYC (Know Your Client) review on new client relationships
• Process investment trading account applications compliant with regulatory requirements
• Handle existing clients’ account maintenance requests
• Perform financial transactions within Back Office systems (deposits, withdrawals, transfers, etc.)
• Liaise with internal departments to ensure smooth client onboarding experience
• Provide customer service via email
• Assist with ad hoc projects as assigned

Experience & Skills: 

• Degree holder in any discipline. Fresh graduates are welcomed. Major in Accounting, Finance, Economics, or Business-related.
• Experience in Finance / Banking / Customer Service industries is an advantage.
• Fluent in English (verbal and written)
• Good interpersonal and customer service skills in English, Cantonese and Mandarin
• Proficient in Microsoft Office (Words, Excel, PowerPoint, Outlook) and English & Chinese word-processing
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment
• Attention to detail, accurate, responsible, independent, initiative, customer-oriented

Career Development and Opportunities at FXCM:

• High performing employees within the Operations team have historically been promoted to positions including Specialized Teams, Team Leader, Vice President, and Managing Director
• Wide range of job rotation may be available within the department: New Accounts, General Operations Treasury, Operations Sales Support, and Trainer
• International offices job training opportunities for high performers
• Excellent learning opportunities in worldwide FX regulations
• Professional finance knowledge

FXCM Serving Community & Employer of Choice

We are dedicated to serving the Community by awarded the “Caring Company Logo” for 2017 to 2020 and fostering a Work Hard Play Hard, Friendly Working Culture being a Participation Organization of Work Life Balance (WLB) for 2017/2018.       We are an Equal Opportunity Employer and welcome applications from all walk of life and nationalities with the required skill and experiences. 

Leading Remuneration & Supportive Package:

Career Development / In-house and on the job training / Comprehensive Medical Coverage / Life Insurance / Discretionary Bonus /  Employee Referral Bonus Program / Team Building Internal Lunches / Monthly Birthday Staff Party / Annual Party / Complimentary Weekly Fruit / Work from Home arrangement / Choice of MPF Providers

Work-Life Balance:

5 day Work Week / 20 days to 25 days Annual Leave / 12 to 16 weeks Full Paid Maternity Leave / 4 weeks Full Paid Paternity Leave / 5 days Marriage Leave / Serve for Community Events. 

If you are ready for a new challenge in your career, please send your detailed resume, cover letter with current and expected salary and availability via selecting "APPLY NOW" below.

Please visit our Website: http://www.fxcm.com for reference.Information provided will be treated in strict confidence and only be used for recruitment-related purposes.