Responsibilities:

• Provide 1^st level support to users and escalate complex issues to 2^nd level support
• Handle phone-in, email, instant message of support enquiries in using our services
• Manage server deployment and migration projects for customers
• Troubleshooting for various technical issues
• Maintain an accurate and up-to-date hardware inventory
• Ad-hoc technical support during non-office hours is required
• Work on Shift (4 shift patterns)

Requirements:

• Form 5 graduated or Diploma in Computer Studies or above.
• I.T Certificates holder will be definitely an advantage (Not a must)
• 1 years working experience in datacenter operation / basic IT Support knowledge is an advantage 
• Ability to communicate effectively with all customers at all levels
• Good command of spoken and written English and Chinese
• Self-motivated, hardworking, willing to learn, team player and able to work under pressure
• Fresh graduated will also be considered, training will be provided
• Candidate with less experience will be considered as NOC Technical Support Assistant 

Benefits:

• 5-day work or 4-day work
• Friendly and Professional Working Environment
• Medical insurance
• Dental Insurance
• Night shift allowance
• Education allowance
• Attractive remuneration
• Year-end performance Bonus
• On-the job training

Salary Negotiable, depends on experience & qualifications.

Interested candidate please send your updated CV with expected salary by clicking "Apply Now".

All applications will be treated in strict confidence and used solely for recruitment purpose.