*** INTERVENTION SPECIALISTS - ImageDeep- Tuen Mun***

 

Position: FT / Permanent

Location: Tuen Mun, NT, Hong Kong

Salary: TBC

Closing Date: 29th May 2020

 

Job Role:

Intervention Specialists (Customer Service) 

 

Role Overview

 

Applications are now open for Intervention Specialist positions in our new premises in Tuen Mun.

These are exciting, full time, permanent opportunities to join a successful, growing and leading Company. 

 

ImageDeep employees enjoy collaborative team work, learning, development and career advancement, together with attractive remuneration packages. Intervention Specialists will operate ImageDeep's advanced protection technologies for remote online visual monitoring systems to support customer site security in handling alarm activations. 

 

Successful applicants will -

 

Act as a point of contact for Imagedeep Customers located worldwide.

 

Use a variety of systems to carry out remote online visual monitoring across our expanding Global Customer base.

 

Handle alarm activations using ImageDeep Alarm Handling Platforms and as per individual site protocols.

 

Be responsible for inbound phone calls and make outbound calls and at all times demonstrate an exceptional level of customer service.

 

Manage barrier control according to protocols agreed with Customers.

 

Where incidents occur, create Incident Reports which include activation history, contacts made and actions taken.

 

Full training will be given to successful candidates. 

 

To be considered for this role, you must have:

 

Minimum English, Cantonese and Maths level 4 or above / HKDSE or equivalent.

 

A high level of competence in the use of MS Office and/ or bespoke Management Information Systems.

 

Excellent telephone and customer service skills.

 

Demonstrable experience of delivering a high level of customer service, building and maintaining strong working relationships.

 

Ability to adapt, learn quickly and work precisely and effectively under pressure in a high volume, high stakes and fast paced team environment.

 

Ability to exercise good judgment in emergency conditions and act on own initiative.

 

There are a variety of working pattern opportunities available for our successful candidates and these include:

 

Full-time permanent day-shift roles – 12 hour shifts 7am-7pm on a “4 days on 4 days off” basis.

 

Full-time permanent night-shift roles – 12 hour shifts 7pm-7am on a “4 nights on 4 nights off” basis.

 

Application Method :

 

To apply send your CV to head of HR, before 5pm 29th May 2020