Job Responsibilities

• Work directly with the customer and/or support staff to identify and troubleshoot as necessary to isolate the root cause of problems to include standing, bending and kneeling as needed to perform this task.
• Support and communicate customer billable requests through a trouble ticket system.
• Manage and prepare incoming and outgoing customer tape backups.
• Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls.
• Responsible for the installation and troubleshooting of all copper and fiber customer cross connects.
• When required, escalate events in a timely manner to the appropriate team according to proper procedures.
• Maintain documentation of network systems infrastructure, cross connects and circuit audits.

Job Requirements

• Diploma in Computer Science or equivalent experience.
• 2+ years of experience operational and technical experience in an IT environment required.
• Perform Layer 2 & 3 troubleshooting.
• Experience with the installation and terminating of CAT5e, CAT6, Fiber (Multi & Single Mode) and Coaxial cable.
• Excellent communication and organizational skills are required.
• Strong team player.