ServiceOne Limited is an independent IT services provider founded in 1999, with over 2,000 employees in 52 offices across Hong Kong, mainland China and Macau. We provide Well-Rounded IT services, including secondment service, warranty and maintenance service, IT outsourcing service, helpdesk and technical support services. Our clients are major corporations in all sectors including Banking & Finance, Telecommunications, Government and Educational and other business nature.

To Stay true to ServiceOne’s ongoing mission that is to deliver the highest quality services to all her customers, we invite high-caliber candidate of you to join our company.

For more information, please visit our Website at www.sogservice.com

Responsibilities:

• Act as the team leader to manage and support the team related to IT technical issues
• Coordinate well with internal and external parties to ensure that all services in scope are delivered and aligned with service level agreement
• With clear mindset and full understanding of the services that Service Desk provides in order to prioritize the team workload accordingly
• Monitoring the team performance from time to time to maintain a high standard service level
• Build up good team relationship and team spirit to keep the team in a positive way of working atmosphere
• Mature and with Strong Soft Skills to communicate well and smoothly with different co-working parties
  
  

• Bachelor degree in Information Technology or related discipline
• At least 6 years of IT related management experience in service delivery and end user service desk management
• Experienced in large vendor and outsourcing management, service delivery would be definitely an advantages
• Good knowledge and familiar with Windows/ Apple IOS and O365 projects
• Excellent interpersonal skills and positive thinking
• Good command in both written and spoken Chinese and English