Responsibilities:

• To work with customer, consultant and project manager closely to resolve technical issues and identify practical solutions
• To lead a team of technical staff to prepare and conduct user acceptance test, system acceptance test, site acceptance test and technical training
• To oversee the delivery of technical solution & implementation are meeting customer requirements

Requirements:

• Degree holder in Computer Studies, IT, Engineering, Electronics or related disciplines
• At least 6 years’ experience in telecom field/financial services and solid leadership experience in managing a project team
• Experience in Unified communication systems such as Video, IPT, Voice Mail application, Call Accounting System, call center operation and reporting, IVRS, CTI Integration and Voice Logging Systems. 
• Experience in IT and network systems such as Windows servers, Redhat Enterpise Linux systems, switches and routers, SQL, LDAP system integrations, telecom service management, telecom system monitoring, SNMP base (e.g HPOV) monitoring, IT and Telecom security and policies, and occupational safety regulation will be an advantage
• Holder of professional vendor certification is preferred
• Proficiency in spoken and written in both Chinese and English. Putonghua is an advantage
• Candidate with less experience will be considered as Senior Technical Service Officer