Responsibilities:

• Manage and support the business process and systems

• Work closely with Helpdesk to provide quality service solution to the business users on a timely and effective manner
• Manage the hardware, software inventory and EoS management
• Monitor the services provided by the outsourcing vendors meet the defined SLA and continuous improvement, if necessary
• Support workflow, resources, management reporting and provide continuous improvement plan to reduce the incident / problem on a regular basis.
• Ad hoc tasks as assigned

Requirements:

• Degree holder with minimum 10 years’ working experience in IT Service Management, preferably in banking, financial institution or technology vendor

• Experience in vendor management and business process management
• Strong leadership, analytical and problem-solving skills,
• With positive attitude, willing to cope with changes and take up new responsibilities
• Good command of both spoken & written English and Chinese