Our client is one of a International Insurance Company, they are currently looking for a high caliber to fill up above positions for their HK susidiary company.

Complaint Management Manager (Non call centre)

Responsibilities

• Manage & lead the complaint team to handle complaints in relation to our insurance products in Life and General Insurance
• Manage complaints, adhere to operating guidelines, work within delegated authorities, meet departmental SLA targets and pass periodic independent quality control reviews
• Handle and investigate complaint cases from direct customers and regulators
• Perform acknowledgement, investigation on entitlement, resolution and response
• Involve operations/distribution for case information, root cause reason and execution of approved actions.
• Be responsible for identifying problems & clarifying the complaints and making recommendations for future improvement
• Work in conjunction with Marketing, Compliance, Legal, Distribution and Operations, to provide resolutions and responses in shorter timeframes than non-priority cases.
• Participate in projects that relevant to customer complaints

Requirements

• Relevant working experience in insurance or banking industry is an advantage
• Minimum 4 years of working experience in Customer Services or Complaint handling in Insurance products
• Strong analytical, logical, negotiation and problem solving skills
• Good communication and interpersonal skills
• Excellent written English and Chinese correspondence skill
• Good verbal communication in English, Cantonese and Mandarin

 Attractive remuneration package and excellent career prospects will be provided to the right candidate.

Interested parties please send full resume with followings to [email protected] peoplus.com.hk
1. Current & Expected Salary
2. Availability
3. Date of Achievement : Academic Result
4. Quoting the Emp. Ref. No. : CC200319-01

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