Job Responsibilities:

• Handle enquiries (hotline, counter, written correspondence) from external customers, direct sales force agents, intermediaries, brokers and other business partners in a high-quality service standard
• Provide good customer services to clients
• Handle customer complaint and provide "options & solutions" to settle the case with customer satisfactory
• Support the reception counter operation
• Log and report the enquiries data timely and accurately
• Assist to prepare the service data report for management review regularly
• Perform ad-hoc task as required by supervisor

Job Requirements:

• Minimum 2 years working experience in Customer Service, preferably in call-centre environment
• Qualification in IIQE Paper I, III & V. Paper II added advantage
• Experience in call centre operation workflow and procedures
• Good communication and interpersonal skills
• Good command in spoken and written English and Chinese
• Proficiency in Microsoft Offices, e.g. Word, Excel, PowerPoint, etc.

Interested parties please simply click "Apply Now" to access our "Global Recruitment Management System" for submitting your application.

You are invited to visit our web site at: http://www.zurich.com.hk