Role

Report to Regional Deputy MD, the position holder will oversee the relationship’s of the company with its most important clients. This role will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

Main responsibilities will include:                                                                                               

• Developing trust relationships with a portfolio of major clients
• Acquiring a thorough understanding of key customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Achieve sales target, expand sales territory and account penetration
• Assist in handling regional/global bids and service contract negotiation
• Work closely with overseas counterparts to provide excellent account management
• Liaise with internal functional teams on service excellence to meet customer’s needs
• Provide market intelligence to trade managements
• Build up a good rapport and relationship with key customer
• Handle sales-related issues and enquires raised by customer
• Update sales activities on Customer Relationship Management system
• To formulate sales strategy and plans to increase account penetration, customer satisfaction and revenue growth
• To build long-term relationship with customers at all levels and assure high level of customer satisfaction
• To provide professional advices on document solutions, prepare selling proposal, conduct product demonstration and presentation to executive level
• Identifying the market trends and gathering market information
• Other duties assigned by the Regional General Manager
• Occasional travel is required
• Proven experience as key account manager
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation
• BSc/BA in business administration, sales or relevant field
• Diploma or above in Business Administration; language in English, Cantonese and Mandarin
• 3+ years of working experience in key accounts management related.
• Working experience in film industry, Premium Company is preferred.
• Knowledge about license management
• Strong leadership, influencing, analytical and numerical skills
• Strong business acumen and integrity
• Excellent presentation and interpersonal skills
• Excellent in both written and spoken English and Mandarin
• Ability to work well under pressure
• Highly self-motivated and enthusiastic
• Excellent organisational skills, ability to set priorities and responsive to customer requests.
• Strong computer skills including Microsoft Word, Excel, Adobe Editor and PowerPoint
• SAP experience beneficial

Attributes

You will be highly self-motivated, enthusiastic and a proactive approach to projects. Demonstrate excellent client service, time keeping, strong communication skills, and value being part of a team.