Job Description:

The Client Excellence Specialist is an essential part of SnagR’s offer. They ensure SnagR’s customers can make the most out of the digitalization of their construction operations, and help client makes the right decisions. The Client Excellence Specialist belongs to Customer Engagement team (APAC region), which is made up of passionate people who take pride in going the extra mile for customers and are constantly learning technologies that drive value for our customers.

• Advise: understanding the needs, optimising the solution and sharing a professional position to help your customer manage their digital transformation.
• Project management: monitoring activities, collecting feedback from customers, contacts with internal teams such as support (regarding project set up and support issues), product (regarding user feedback, new functions, market), and sales team (coordinating strategy and customer satisfaction).
• Internal Improvement: sharing experiences on you have helped clients to adopt SnagR as a technology and establish best practices

Qualities:

• You enjoy solving problems and delivering a solution
• You are a people person and enjoy meeting people from varying backgrounds
• You are prepared to travel to work sites of the customers
• You speak and write fluent English and Chinese
• Ideally you have 2-3 years of working experience in a customer facing role

By joining us you will become part of an international, young and dynamic environment. At SnagR you have a direct influence in shaping the company culture and our practice. You maintain close relationship with your customers and become their trusted partner and adviser. You have the opportunity to develop your career according to your wish and skillsets: Product, marketing, engineering, sales … etc.