Job Description:

• As Product Owner, deliver and enhance AlipayHK App to support business strategy.
• Understand competitive landscape in local markets, discover market insights and identify customer pain points
• Collaborate with different teams and stakeholders, project-manage the integration of payment channels onto Alipay platform and overseas E2E development process from evaluating contracts to go-live. Manage channel partners and customer relationship in any product related engagement.
• Articulate value propositions of business initiatives. Translate business requirements into product requirement/ user stories. Ensure development team understands the context and specifications to deliver quality product within timeline.
• Understand user mindset and behavior thru research, observation, data-mining and E2E testing. Engineer and deliver frictionless and relevant payment experience to customers.
• Manage partner and customer relationship in any product related engagement.
• Understand, define and track product performance metric. Continue provide feedback to improve customer experience and performance

Job requirements:

• 5 years+ experience in a product management or related role. Previous experience in payments or ecommerce industry is highly preferred
• Good understanding on ecommerce, payment technology, payment channels and industry players in Southeast Asia markets
• Hands-on experience working with both business and technical teams, preferably integrating payment channels or payment services. Experience in understanding business requirement and defining product specifications
• Strong analytical skills and proven ability of data-driven decision-making, ability to define and manage qualitative and quantitative research and measurement plans
• Strong organizational acumen – ability to thrive in a matrix environment where success depends on a high degree of cross-functional collaboration
• Can-do attitude, willingness to learn and listen, ability to work independently, and strong drive to get things done
• Excellent verbal and written communication skills. Ability to effectively communicate with internal and external customers
• Strong communication and interpersonal skills in Chinese and English