Responsibilities:

• Handle corporate customers’ feedback and complaints in a timely manner
• Conduct thorough investigation into complaints in accordance with internal and external guidelines
• Analyze customers' feedback and root causes of complaints, identify areas for improvement, and prepare reports and recommendations for enhancing service quality
• Cooperate with different business units to provide excellent after-sales services
• Perform other duties as assigned

Requirements:

• Bachelor degree or above in Business Administration
• At least 3-5 years' working experience in complaint handling or customer service, preferably in the banking or financial industry
• Sound knowledge in corporate banking products would be an advantage
• Good analytical and problem solving skills
• Excellent interpersonal and communications skills and be a good team player
• Self-motivated, proactive and responsible
• Good command of verbal and written English and Chinese
• Proficient in computer applications, such as MS Word, Excel, PowerPoint