Senior Customer Operations Manager
Snapask Hong Kong Limited
- Company Industries：Education
Job Information
- Post Date：2020-04-06
- Career Level：Senior
- Location：Not Specified
- Yr(s) of Exp：5 years
- Qualification：Not Specified
- Salary：Salary provided
- Employment Type：Full Time, Permanent
- Job Function：Sales - Sales Management
Job Description
If you are good with numbers, a solid track record on achieving business goals with creative methods, more importantly, strong passion in changing the way of education, we would like to meet you!
Responsibilities
- Take the initiative on creating an 11-star experience towards Students, Parents and Tutors by working with various key stakeholders
- Onboard both Tutors and Students by setting their tutorial and usage behavior
- Ensure that customer inquiries and issues are promptly and adequately resolved in the local and global market
- Manage your leading projects and relevant stakeholders to create more values towards Snapask users
- Provide constructive suggestions upon day-to-day customer relationship management to perfect user experience
- Good analytical skills to monitor database for supply and demand insights
- Drive student’s and parent’s purchasing behaviours by understanding the ideal customer profile and the buyer’s journey
What we value
- At least 4 years of experience relevant to the sales and customer relations (with start-up would be a plus)
- Be able to empathise with others and imagine what it’s like being in another person’s shoes
- Be detail-oriented, proactive and have the drive to meet the needs of those around you
- Able to communicate effectively in spoken and written English and Mandarin Chinese. (A third language a plus)
- Good with numbers and be equipped with a growth mindset
- Have a high ownership of tasks, projects, and initiatives to constantly improve our product
Company Info
Snapask, a mobile app that allows students to ask questions with a snapshot and then matches them with a tutor within seconds to have an instant learning session one-on-one. Founded in 2015, Snapask is now serving over 4 million students with more than 350,000 tutors in 9 Asian regions — Hong Kong, Taiwan, Singapore, Malaysia, Indonesia, Thailand, Japan, Korea and Vietnam. Apart from the app, Snapask also develops B2B solutions with AI technology to provide personalised learning resources through big data analysis.
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