Responsibilities:

• Communicate with both internal and external parties to ensure customers' service requests are fulfilled
• Resolve and analyze customer opinions and proactively follow up with related parties for services improvement
• Ensure good customer service is delivered to the customers
• Prepare statistical reports / analysis and make recommendation for customer services enhancement
• Handling Ad hoc duties as assigned
• Five-day Work Week 
  

Requirements:

• Degree holder or above, major in Finance, Economics, Business Administration or related disciplines preferred
• Minimum 1 year’s customer service experience preferred
• Knowledge in card products, systems and operations is an advantage
• Customer oriented with good communication and interpersonal skills
• Strong self-motivated, well organized, independent and a good team player
• Good communication skills in both spoken and written English, Cantonese and Mandarin, and be competent in MS Office applications.
• Fresh Graduates will also be considered
• Immediate availability preferred
  

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application by clicking Apply Now. For details, please visit our website “http://www.bochk.com"

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.