Officer/Senior Officer, Customer Experience (Partnership Distribution)
Prudential Hong Kong Limited
- Company Industries:Insurance/Pension Funding
Job Information
- Post Date:2020-04-06
- Career Level:Entry Level
- Location:Not Specified
- Yr(s) of Exp:1 years
- Qualification:Non-Degree Tertiary
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Job Function:Tele-sales (Telemarketing)
Job Description
At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.
To provide quality and efficient after-sales service to existing bancassurance customers and create business opportunities by making appointment for sales team to follow up
Job responsibilities:
- Provide effective outbound call services to customers for problem payment, policy administration movement and claims pending cases follow up. Follow through customer request to enhance customer experience.
- Provide effective outbound call services to customers for premium reminder call (Overdue and To Be Due) to enhance persistency.
- Generate appointment with customers via outbound servicing call for sales team to follow up
- Provide effective outbound call services to customers for policy revival application of lapsed policy to enhance persistency.
- Handle customer enquiry related to policy details and handle customer dissatisfaction to turn into positive services and build customer trust.
Job requirements:
- Tertiary education
- Minimum 2 years after-sales services experience in insurance/ banking industry
- Passed IIQE I and III
- Minimum 1 year outbound call / telemarketing experience
- Knowledge of Microsoft office
- Proficient in Cantonese, English and Mandarin
- Good Interpersonal and communication skills
For other vacancies, please visit our website at https://prudential.wd3.myworkdayjobs.com/en-US/prudential
We offer an attractive remuneration package including 5-day work week and flexible benefits. Please submit your application with present and expected salaries
online.
To apply: https://prudential.wd3.myworkdayjobs.com/prudential/job/Hong-Kong/Officer-Senior-Officer--Customer-Experience---Partnership-Distribution-_20020146-1
Data collected will be used for recruitment purpose only and will be kept for 24 months. Only short-listed candidates will be notified.
Company Info
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