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Officer/Senior Officer, Customer Experience (Partnership Distribution)

Prudential Hong Kong Limited

  • Company Industries:Insurance/Pension Funding

Job Information

  • Post Date:2020-04-06
  • Career Level:Entry Level
  • Location:Not Specified
  • Yr(s) of Exp:1 years
  • Qualification:Non-Degree Tertiary
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Tele-sales (Telemarketing)

Job Description

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

To provide quality and efficient after-sales service to existing bancassurance customers and create business opportunities by making appointment for sales team to follow up

Job responsibilities:

  • Provide effective outbound call services to customers for problem payment, policy administration movement and claims pending cases follow up.  Follow through customer request to enhance customer experience.
  • Provide effective outbound call services to customers for premium reminder call (Overdue and To Be Due) to enhance persistency.
  • Generate appointment with customers via outbound servicing call for sales team to follow up
  • Provide effective outbound call services to customers for policy revival application of lapsed policy to enhance persistency.
  • Handle customer enquiry related to policy details and handle customer dissatisfaction to turn into positive services and build customer trust.

Job requirements:

  • Tertiary education
  • Minimum 2 years after-sales services experience in insurance/ banking industry
  • Passed IIQE I and III
  • Minimum 1 year outbound call / telemarketing experience
  • Knowledge of Microsoft office
  • Proficient in Cantonese, English and Mandarin
  • Good Interpersonal and communication skills

For other vacancies, please visit our website at https://prudential.wd3.myworkdayjobs.com/en-US/prudential

We offer an attractive remuneration package including 5-day work week and flexible benefits. Please submit your application with present and expected salaries online.

To apply: https://prudential.wd3.myworkdayjobs.com/prudential/job/Hong-Kong/Officer-Senior-Officer--Customer-Experience---Partnership-Distribution-_20020146-1

Data collected will be used for recruitment purpose only and will be kept for 24 months.  Only short-listed candidates will  be notified.

Company Info

Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning services and products including individual life insurance, investment-linked insurance, retirement solutions, health and medical protection, general insurance and employee benefits.  Prudential Hong Kong Limited is looking for a high caliber candidate to join the professional financial consultant team.
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