Service Coordinator / Customer Service Executive
Komstadt Systems Limited
- Company Industries:Information Technology
Job Information
- Post Date:2020-04-06
- Career Level:Not Specified
- Location:Not Specified
- Qualification:Not Specified
- Salary:Salary provided
- Employment Type:Full Time, Permanent
- Job Function:http://www.komsearch.com
Job Description
Responsibilities:
- Receive and answer incoming calls and emails from clients, vendors and suppliers
- Log all support calls into the ticketing system and then proceed to manage and update the ticket to resolution
- Liaise effectively with engineers, clients and third party vendors to ensure timely resolution of support requests
- Provide the first line of support to clients, simple technical issues should be resolved over the phone or via email, filter and escalate incoming requests as needed
- Work according to our company Service Level Agreements to provide clients the high quality service they are expecting
- To produce reports to clients, management and vendors of a high quality and to deadline
- Data entry/ administration of service contracts, agreements and scheduling and calendars
- Update manufacturer warranty information and renewals
Requirements:
- Languages: Effective communicator proficiency in Cantonese, English and Putonghua
- Writing: Good command of written English
- Academic: Diploma or above in any discipline
- Experience: Minimum 1-2 Years relevant experience in the capacity of Helpdesk, First Line Support, Customer Service, Service Desk Analyst, in IT or Telecommunications industry
Company Info
Komsearch Talent Limited, a wholly owned subsidiary of the Komstadt Corporation specializing in providing IT Talent, Executive Search, Professional
Recruitment and Contract Outsourcing. Our experienced team of consultants commands a strong focus on servicing multinational corporations in key strategic cities across the Asia Pacific in meeting the demands of our corporate clientele. Apart from a single
placement, KomSearch Talent offers a total talent solution for companies looking to expand, reposition, restructure and other HR strategies aligning with true Corporate Synergy.
Contact
-
Please login
Position | Company | Location | Update |
---|