Live Chat Representative - Night Shift (5-day work / $1,500 Join-in Bonus / Attractive Package )
Teledirect Hong Kong Limited
- Company Industries:Telecommunication
Job Information
- Post Date:2020-04-06
- Career Level:Entry Level
- Location:Not Specified
- Yr(s) of Exp:1 years
- Qualification:School Certificate
- Salary:HK$14,000 - 17,000 /month (negotiable)
- Employment Type:Full Time, Permanent
- Job Function:Tele-sales (Telemarketing)
Job Description
Responsibilities:
- Responsible for dealing customers by Online Chat System ;
- Respond quickly and accurately to customer enquiries ;
- Maintain up-to-date and comprehensive product knowledge ;
- Work closely with other departments and team members to maintain high level of service ;
- Required to maintain typing level of performance both in Chinese and English ;
- Ability to communicate via online chat in a professional manner
Requirements:
- Strong written communication skills in both Chinese and English ;
- Type Faster - MUST be able to type at least 35 wpm both in Chinese and English ;
- Customer orientated, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution ;
- Good interpersonal and communication skills;
- Familiar with the major operating systems of different platforms which are not limited to Android OS and Windows would be a strong plus ;
- Experience in Customer Service or Telemarketing would be an added advantage;
- Computer literacy with Microsoft Office and Outlook Express
Working Hours:
- 5-day work a week (Monday-Sunday, including Public Holiday)
- 15:00-00:00, 8 working hours required
Benefit:
- Offer Competitive Remuneration Package
- On Job Training
- Shift Allowance
- OT Allowance
- Medical Coverage after probation
- Annual Leave
Company Info
We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting
customer experience on behalf of our clients and elevating their overall results.
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