Responsibilities

The incumbent will be responsible to drive the team and deliver a seamless handover experience to our customers and ensure product quality meets customer's satisfaction.

Particularly, the successful candidate shall:

• Supervise teams to ensure smooth handover experience to customers, including defect rectification
• Collaborate with various teams to ensure all handover preparations are done on time
• Conduct inspections to ensure all units are in good condition for handover to customers
• Give independent feedbacks on product quality collected from internal and external stakeholders at various development stages
• Handle complaints case and alert respective teams on complaint follow up timely
  
  

Requirements

• Degree holder with minimum 8 years of relevant experience at managerial level and proven track record in overall handover, defect rectification and customer services position
• Experience in taking over new developments from developer and serving corporate clients is definitely an advantage
• Excellent communication and interpersonal skill, embracing changes, proactive, innovative and customer-service oriented with strong leadership, effective problem solving, crisis and emergencies handling ability
• Proficiency in written and spoken English and Chinese including Mandarin is required

Please submit your application in full details by clicking Here.

For further information on Wheelock Properties (Hong Kong) Limited, please visit our website: www.wheelockpropertieshk.com

We are an equal opportunities employer and invite applications from all qualified candidates. Personal data collected will be treated in strict confidence and handled by authorized persons for recruitment-related purposes only within the Wheelock & Wharf Group. Applicants not hearing from us within two months may consider their applications unsuccessful.