Applications are now invited to fill the following vancy in the Customer Experience Support Department of our Custoemr & Business Development (CBD). Reporting to Billing Manager, the candidate is required to carry out major duties as follows:

Major duties: 

• Support manager to provide timely and accurate billing and invoicing arrangement of all electricity accounts and provide bill adjustments if necessary
• Analyze and resolve customers’ billing and payment enquiries in an efficient and effective manner to enhance customer satisfaction 
• Review and suggest improvements on internal systems, work processes and procedures on operations to enhance productivity and customer services
• Liaise and co-operate with internal parties from different departments as well as external customers, in order to ensure effective delivery of services and achieve continuous improvement
• Lead or support various projects & operations assigned by management

Requirements: 

• Completed secondary education; Diploma or Degree holder in business administration, accounting or related discipline
• At least 3 years’ relevant working experience
• Able to deal with internal and external customers’ enquiries / complaints in a sensible and professional manner
• A team player with strong communication and interpersonal skill
• Highly customer-oriented, self-motivated and committed
• Able to communicate well in English, Chinese and preferably in Putonghua
• Good computer knowledge in Microsoft Excel, Word (English & Chinese) and PowerPoint
• Possession of SAP experience is an advantage
• Candidates with less experience will be considered as Customer Support Assistant

Please apply by clicking the button “Apply Now” below for application on or before 3April 2020.

Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful. 

The level of appointment will be commensurate with qualification and experience. The entry pay, terms of appointment and conditions of service will be offered to the successful candidate which are subject to the provisions prevailing at the time the offer of appointment is made.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications.

For further information on CLP, please visit our website: www.clpgroup.com

(本項職位空缺只備英文版本)